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ASSISTANCE

Should you detect a potential security vulnerability in any MobiWire Mobile product or software, kindly report it via email:

mobile.security@mobiwire.com

When notifying us via email about a security vulnerability you’ve discovered , please ensure to include detailed technical information. We aim to confirm receipt of your report within 48 hours, though exceptions may arise during weekends or holidays.

To facilitate a swift and accurate analysis, we kindly request the following information:

  •   Commercial name of the product
  •   Custom built version of the affected product
  •   Android security update version
  •   Detailed description of the potential vulnerability, providing as much detail as possible
  •   Steps to reproduce the issue
  •   Proof of Concept (PoC) such as videos, images, APKs, sample code, etc.

To streamline our response procedures and minimize time spent deciphering the issue, we urge you to submit comprehensive reports. This includes a written description of the vulnerability, details on relevant source code snippets or binary analysis, and any supporting material, like proof-of-concept code, that aids in assessing the vulnerability promptly and effectively. Reports should present a compelling case for the security impact of the reported issue.

In return, we are committed to:

  •   Promptly understanding and addressing the potential vulnerability
  •   Making our best efforts to resolve security vulnerabilities and release patches to end-consumers within 90 days

At MobiWire, ensuring security and safeguarding privacy are paramount concerns, and we strive to address them promptly. Protecting your device stands as our utmost priority. MobiWire quaterly releases firmware security updates on the devices listed below. These Quarterly firmware security updates are based on patches for Android OS related security issues released by Google.

Current Models for Quarterly Security Updates

  • MobiWire Smart Green
  • MobiWire Verda

The list of security update models is subject to change, and it will be reviewed on a periodic basis.

Models out of scope

  • MobiWire Smart N12